245 lines
7.8 KiB
Markdown
245 lines
7.8 KiB
Markdown
# Geolocation Troubleshooting Guide
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## Overview
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This guide helps resolve issues with the "Find Nearby" fuel station search feature that uses your device's location to find nearby gas stations.
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## Quick Fixes
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### 1. Check Browser Permissions
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**Firefox:**
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1. Click the shield/lock icon in the address bar
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2. Make sure "Location" is set to "Allow"
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3. If it shows "Blocked", click it and select "Allow"
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4. Refresh the page and try again
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**Chrome:**
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1. Click the lock icon next to the URL
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2. Set "Location" to "Allow"
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3. Refresh the page
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**Safari:**
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1. Go to Safari > Preferences > Websites > Location Services
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2. Find your site and set it to "Allow"
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### 2. Enable Location Services (System Level)
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**Windows 10/11:**
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1. Settings > Privacy & Security > Location
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2. Turn on "Location services"
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3. Turn on "Allow apps to access your location"
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**macOS:**
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1. System Preferences > Security & Privacy > Privacy
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2. Select "Location Services"
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3. Enable Location Services
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4. Check the box for your browser
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**Linux:**
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1. Settings > Privacy > Location Services
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2. Enable Location Services
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## Common Issues and Solutions
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### Issue: "Location access was denied"
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**Cause:** Browser permission blocked
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**Solution:**
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1. Clear site permissions and try again
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2. Check if location services are enabled system-wide
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3. Try in incognito/private browsing mode
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4. Check if browser has location permission in OS settings
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### Issue: "Location information is unavailable"
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**Cause:** GPS/location services disabled or poor signal
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**Solutions:**
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1. Enable GPS on mobile devices
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2. Move to an area with better signal (away from buildings)
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3. Wait a few moments for GPS to get a fix
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4. Try refreshing the page
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5. Use Wi-Fi instead of mobile data (often more accurate)
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### Issue: "Location request timed out"
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**Cause:** Taking too long to get GPS fix
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**Solutions:**
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1. Wait longer - GPS can take 30+ seconds for first fix
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2. Move outside or near a window
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3. The app will automatically retry with lower accuracy
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4. Use manual entry as backup
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### Issue: "This page requires HTTPS"
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**Cause:** Modern browsers require secure connection for location access
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**Solutions:**
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1. Access the site via `https://` instead of `http://`
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2. If running locally, use `localhost` instead of IP address
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3. Contact administrator to enable HTTPS
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## Browser-Specific Issues
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### Firefox
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- **Private Browsing:** Location might be blocked by default
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- **Enhanced Tracking Protection:** May interfere with location
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- **Solution:** Temporarily disable tracking protection for the site
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### Chrome
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- **Incognito Mode:** Location access requires explicit permission
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- **Site Settings:** Check chrome://settings/content/location
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- **Solution:** Ensure site is not in "Block" list
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### Safari
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- **Privacy Settings:** May block location by default
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- **Website Settings:** Check per-site permissions
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- **Solution:** Enable in Safari preferences
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### Mobile Browsers
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- **App Permissions:** Browser app needs location permission
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- **Battery Saving:** May disable GPS
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- **Solution:** Check app permissions in device settings
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## Debugging Steps
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### 1. Check Browser Console
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1. Press F12 to open developer tools
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2. Go to Console tab
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3. Click "Find Nearby" and look for error messages
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4. Common errors and meanings:
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- `User denied geolocation` → Permission issue
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- `Position unavailable` → GPS/signal issue
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- `Timeout` → Taking too long to get location
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### 2. Test Geolocation Manually
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1. Open browser console (F12)
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2. Type: `navigator.geolocation.getCurrentPosition(console.log, console.error)`
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3. Check if you get coordinates or an error
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### 3. Check Permissions API
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1. In console, type: `navigator.permissions.query({name: 'geolocation'})`
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2. Should return permission state: 'granted', 'denied', or 'prompt'
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### 4. Verify HTTPS
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1. Check if URL starts with `https://`
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2. Look for lock icon in address bar
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3. Geolocation requires secure context
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## Alternative Solutions
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### 1. Manual Entry
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- Click "Enter Station Details Manually" in the search modal
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- Fill in station name and address yourself
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- Useful when location services fail
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### 2. Use Map Applications
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- Search for "gas stations near me" in Google Maps
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- Copy station name and address to TankStopp manually
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- More reliable but requires extra steps
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### 3. Search by City/Area
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- Enter your city name in the location field
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- Add station name from memory or other sources
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- Good for frequently visited stations
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## Technical Details
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### Geolocation Requirements
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- **HTTPS:** Required for security (except localhost)
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- **User Permission:** Must be explicitly granted
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- **Active Connection:** Internet required for map data
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- **GPS/Network:** Device needs location capability
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### How It Works
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1. **Request Location:** Browser asks device for coordinates
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2. **Get Permission:** User must allow location access
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3. **Query Map Data:** Searches OpenStreetMap for fuel stations
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4. **Calculate Distance:** Sorts results by proximity
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5. **Display Results:** Shows stations with distance
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### Accuracy Factors
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- **GPS Signal:** Better outdoors with clear sky
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- **Wi-Fi Location:** More accurate in urban areas
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- **Mobile Network:** Less accurate but faster
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- **Device Type:** Phones generally more accurate than laptops
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## Advanced Troubleshooting
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### Clear Browser Data
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1. Clear cookies and site data for the website
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2. Reset all permissions
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3. Try accessing the site fresh
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### Network Issues
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- **Firewall:** May block map API requests
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- **VPN:** Can affect location accuracy
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- **Corporate Network:** May have restrictions
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### Device Issues
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- **Low Battery:** May disable GPS
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- **Airplane Mode:** Disables all location services
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- **Location History:** Some devices need this enabled
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## Getting Help
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### Collect Debug Information
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If you're still having issues, collect this information:
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1. Browser name and version
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2. Operating system
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3. Error messages from browser console
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4. Whether you're using HTTPS
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5. Location permission status
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### Contact Support
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Include the debug information when reporting issues:
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- GitHub Issues: Link to project repository
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- Email: Include all debug information
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- Forum: Post in relevant community
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### Workarounds
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While waiting for fixes:
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1. Use manual entry for station details
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2. Search stations beforehand using map apps
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3. Keep a list of frequently visited stations
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4. Use desktop version if mobile has issues
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## Prevention Tips
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### Keep It Working
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1. **Don't Block Location:** Always allow when prompted
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2. **Use HTTPS:** Bookmark the secure URL
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3. **Update Browser:** Keep browser up to date
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4. **Enable Location Services:** Keep them on system-wide
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5. **Test Regularly:** Verify it works before you need it
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### Best Practices
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1. **Allow Permission Once:** It will remember for future visits
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2. **Be Patient:** GPS can take time for first fix
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3. **Have Backup Plan:** Know how to enter manually
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4. **Check Signal:** Use near windows or outdoors when possible
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## FAQ
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**Q: Why does it work sometimes but not others?**
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A: GPS accuracy varies by location, weather, and device battery. Indoor locations often have poor GPS signal.
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**Q: Can I use it without GPS?**
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A: Yes, use the "Enter Manually" option to input station details yourself.
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**Q: Is my location data stored?**
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A: No, your coordinates are only used for the search and not saved or transmitted to our servers.
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**Q: Why does it need HTTPS?**
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A: Modern browsers require secure connections for location access as a security measure.
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**Q: Can I search a different location?**
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A: Currently, it only searches near your current location. Use manual entry for stations in other areas.
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## Success Indicators
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You'll know it's working when:
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- ✅ Modal opens immediately when clicking "Find Nearby"
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- ✅ "Requesting your location..." message appears
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- ✅ Location is obtained within 15 seconds
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- ✅ Search results show nearby stations with distances
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- ✅ Clicking a station fills the form fields automatically
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If any step fails, refer to the troubleshooting steps above. |